Automotive outsourced BDC solutions since 1993.
Founded in 1993, DGA created a new customer follow-up service. After 28 years, we are leaders and definitive experts in virtual call center services.
Founded in 1993, DGA created a new customer follow-up service. After 28 years, we are leaders and definitive experts in virtual call center services.
Let’s be clear, not all AI is good AI. I use technology to create time for humans to be human without disrupting my bottom line. If you pick up preview dialing and smart campaigns, your agents will have more time with the customers who want or need it.
You never know how they’ll say thank you.
One day, true story, a customer dropped cookies off at her dealership for the DGA agent who’d spent that few extra minutes listening to her story. She will be that dealer’s customer for life … all because technology gave an agent a few extra minutes to be a little more human at a very important moment.
Don’t forget to sort your leads by source – each list should have a unique script and contact cycle. All leads are not alike and your computer is built to keep them all straight. Comparing the results on leads that share a profile will give you much better information at the end of the day.
You’re all set to start your auto playlist (pun intended). Sit back and watch the fruits of your labor.
Here’s how we do it for our clients at DGA. It ensures that our agents stay fresh and cover all the bases. Your IT department can set the playlist to run in order all day.
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